Great location, Clean, Comfortable. Communication is horrible. Had to text photo ID and Selfie to a cell number which is INSECURE mode of transmission of PII. Text sent while driving and continued until I responded with instructions on how to get to the property, and where the key was located. Very difficult to find parking garage as instructions now clear. Upon leaving (no instructions recv'd by this time) I left the key on the counter and went to parking garage - unbeknownst to me the elevator was locked (had to have key to open), but was in the room. Called cell number and person unfriendly said i had to go back to building enter wiht digital pad, find another elevator (there was not one!) luckily a resident let me in elevator so i could get to my car. Lastly, recv'd text that i had to send photo of key, so had to leave garage, find parking on the street, go back in photo the key and text to them. LASTLY when booked it is listed as RESERVE NOW - PAY AT CHECK-in, which is NOT correct. I was charged the day my reservation was made. Lady on cell phone contact said that was Hotels.com doing, but finally admitted that is their practice and is normal. Just be aware when staying here - its not an easy checkout process and communication is HORRIBLE.