The property is promoted as luxurious. Not so. Yes, there is a magnificent lobby, yes, some of the staff do their best to be helpful but:
My room, on the second floor, had no window. There was what looked like a window, but all windows on the street side of the lower floors are covered up by an add-on facade.
The room was clean and the bed was good. However, the only light in the room was from a glaring overhead lamp. No soft lighting, no reading lamp -- either on or off.
There is no desk at an appropriate height for computer use or writing.
The security box is tiny, too small for even a small laptop (MS Surface)
There is a spacious restaurant/coffee shop in the lobby. However, it is open only for breakfast. There is an expensive upscale restaurant next door which isn't bad, but is not appropriate or convenient for snacks or quick meals and which doesn't serve alcohol.
The unfailingly polite staff suddenly lost all their language skills when I asked for a different room on an upper floor, preferably one with better lighting.
Thank God I was only here for 3 miserable days.
Chiang Rai, by the way, is lovely.