Booked this hotel via hotels.com where a pet fee of $50 was advertised. The hotel accepted the terms of the booking when they accepted my reservation, however when I showed up the property I was told that I would be charged $75 for my pet. After explaining the terms of my booking to Stephan and the manager on duty Timothy, they reported that it was not their issue and that I would have to pay the $75 because they advertise it as such on Hilton.com. Given it was midnight and they also wouldn’t refund my stay, I was basically held hostage. I called Hiltons corporate office and they stated that they could not change the hotel policy and suggested that I discuss with a manager on duty (already did).
In any case, I am filing a formal complaint with the FTC over these deceptive business practices because while it is only $25, if they are doing it to me they are likely doing it to thousands of others. Shame on you Hilton.
Furthermore I requested a pack and play and they said they would bring it to my room, 20 minutes later one did not show up so I had to run out to my car to grab ours. Mind you this is after midnight with our toddler, and I offered to carry it up myself but the front desk said they were going to bring it. If I could leave 0 stars I would.