Very bad experience, they didn't respect our reservation that we made with sufficient time from our side, after 7 hours driving, the lady from the front desk just tell us that no rooms available, that we need to look in another hotel. Totally unaccepted the way this person was talking to us.
Only one person from maintenance really understood our frustration and he know what a real customer service is. He help us with a temporary room. Then finally we get a room but the doors was not working and remains always open, nobody help us with that situation, and of course no one accept any responsibility if any lost, and we felt very insecure. A lot of noise in the morning since they were working on the building.
Is the first time that this happens to me and my family.