Everything would have been fine except the check in. We (family of 4) arrived to a cold and unprofessional staff member. She questioned why we only had 2 people on the reservation. I said why would we book a 3 bedroom suite for 2 people. She said it would have cost more if I said for 4 people. I did say I had emailed the day of the booking once I realized I had booked for 2 people. In the end, I said I would pay the difference. She only charged us extra for the daily tax amount. However, the damage was done. Working in human services, there is a way to talk to people (including body language/non verbal gestures), especially in customer service. We definitely did not feel welcomed upon our check in.