Our room was dirty when we arrived. We were tired, so we were going to just sleep on top of the beds. However, I had an emergency and ended up at the University of New Mexico Medical Center. We were only in our room about 20 minutes before we had to rush to the emergency room. After 12 hours in the emergency room, my husband called and asked if we could extend our stay due to the emergency And because I had to stay in town for 24 hours. We were told no. Then we were told that the cost of the room would be more than double what we paid the night before. We went online and found the room for $100 less than the hotel quoted us for the additional night so we booked it online, the only courtesy we were given was they let us stay in the room we were already in. Still, we slept on top of the beds because the sheets were dirty. Despite talking to the manager, we were given no grace at all. Luckily, we were able to leave after the additional night, but we will never stay here again. Dirty, inconsiderate, and absolutely no grace under the circumstance. The balloon festival was that weekend, but they had plenty of rooms open. There was no excuse for how we were treated.