The staff are wonderful, but I will say it is one of the dirtier Holiday Inn Express’s that I have stayed at. When I got to my room the beds looked rustled up (like someone had laid on them) and the floor had a lot of crumbs and pieces of an orange peel. I asked for a new room and the ladies at the front desk were wonderful and gave me a new one on that same floor and unfortunately the cleanliness wasn’t much better. It was very clear that neither room had been vacuumed. At that point I figured since I didn’t see any bugs or anything that it was fine. I will say I did get a text from the front desk asking if my room was okay, so I could have said no, but I didn’t want to be a bother again and figured if two rooms were dirty, trying a third one out probably wouldn’t be much different. I’m usually not picky with hotel rooms at all, but I try to pick chain hotels when I can so that I can count on the cleanliness, so it was a little unfortunate. The lobby area is nicely maintained and looks updated, but the upper floors and rooms definitely are due for a renovation or deep cleaning.