This place does NOT have a working elevator! When we arrived, they put my mother and me on separate floors. I told my mom we could just use the elevator, and the staff member on duty overheard me say this—but waited until we had all our belongings in the lobby to inform us that the elevator was out of order.
My mom has health issues and cannot use the stairs, so this was a huge problem. If you have any mobility issues or health concerns, I strongly advise against staying here. NEVER again will I book this place, nor would I ever recommend it to anyone. If you’re considering staying here—DON’T! RUN FAR, FAR AWAY from this place!
Instead, check out AmericInn by Wyndham Memphis East—the staff there are kind, welcoming, and truly deserve a 10/10 rating. As for OYO Hotel Memphis TN I-40, if I could rate it -10/10, I would. The place is awful, and the staff member working that night was rude and unhelpful.