I dont want this review to beat them up too much which is why i gave them 3 stars. However, it seems as though they are slowly(very very slowly) renovating this place. As it stands, it looks like a very nice family hotel from the 70's that has had really no change since then. Sadly, at this point, it seems as though the hotel is currently mostly used as a low budget long term stay for the less fortunate. It happened to be one of the only rooms available in the city due to people that were evacuating from other places due to the storm. They didnt seem to be used to a full house and when we checked in they said they only had one person cleaning rooms so we would have to wait more than 30 minutes for thw room to be ready. When we finally got in the room it was clean enough i guess but felt dingy. The tv had no remote, there was a roku hooked up that appeared to be new because it needed to be set up and the box it came in we found in a drawer, and there were no towels. Asked for that stuff at the desk and eventually all was rectified. They were completely under staffed. The staff that was there seemed over worked but were still trying to meet the needs of the guests as best they could. There was no option for food on site aside from some vending machines. I believe the place has potential once it has had a very deep clean and remodel. But if you are looking for a nice hotel for a stay in jacksonville, i would pass on this place unless you were put of options.