Had to be let in with a key by manager. Could not come and go as we had no way to get in. Air conditioning broken, very hot all night, no towels, beds unmade, food on floor, complained and was told was last room and since prepaid, no refund.
Told staff in am to cancel 2nd night as we were not offered to move. Called customer service at hotels.com still no resolution to refund money for a horrible stay.