1. Sad Episode
When my wife and I returned from breakfast outside the hotel (because the “breakfast” presented at the hotel was a lie), our room was locked. Our keys wouldn’t work.
We went to the front desk and there was nobody there for around 20 minutes.
When the manager returned, I asked to fix de keys and he suddenly put an ashtray in front of me and said that his wife went to the room to put fresh towels and found the ashtray there.
I said it should be a mistake because we don’t smoke and I never found an ashtray in the room.
Then, the manager (a guy from India) said to me: Are you saying that my wife is a liar?
Then I had to say to him: Are you saying I’m a liar? And I added: Let’s call the police to solve this.
Then he asked if I wanted to check out. I replied that we were in the city for a 51 years meeting with old colleagues and that we would stay one more night, as we had booked.
He then took about more 10 minutes to unlock our keys and when entering to the room, we found out that there were no fresh towels, and that nobody had been there.
Then I had to return to the front desk to report that and to request fresh towels.
The manager, then, never appeared anymore. Never apologize for the mistake and the lack of respect he had committed.
2. Breakfast
In fact, there was no breakfast on June 30th, nor on July 1st 2024.
There was no bread at all!
There was no milk and no fruits!
3. Room
Dirty and torn bedding.
A metal beam on the bed was exposed and posing danger.