4/10 Fair
Nov 22, 2024
Not great
This stay was a comedy of errors. I called before I arrived to ask if there were mini fridges in the units; the woman said no and that was an upgrade. I asked if my room could be upgraded and she said no they were sold out. I stopped by a store on my way to buy a cooler and ice only to find out once I was in the room that there was indeed a fridge. When I got on property I was told there was a $15 parking charge which I didn’t expect, and then when I tried to park, got stuck on a one way ramp with construction on one side and a van on the other so I couldn’t move forward or even back out and down; I ended up moving the barricades to get around since I couldn’t go anywhere or even back down. There was no hand soap, only a bottle of lotion mounted to the wall, so I’d have to use shower gel to wash my hands after using the toilet. My room wasn’t serviced one single time in all four days, and no, I didn’t have the DND tag on my door, so I had to ask for cups and coffee every day. On the last day, I went to get ice for my water bottle and the ice machine wasn’t even working.
Amelia
Amelia, 3-night business trip
Verified Hoteles.com guest review