We generally like the Holiday Inn hotel network and have had many positive stays, but unfortunately, this particular location was a letdown.
Our room was on the top (4th) floor, and it was extremely difficult to relax or sleep due to constant noise. In addition to the freeway sounds, there was a persistent hum and rumbling likely coming from the HVAC system or mechanical equipment on the roof or technical floor. After the first night, I reported the issue to the front desk—no response. Later, I spoke with someone named Marcelo, explained the situation, and asked to be moved to another floor. Unfortunately, that request was also ignored.
At checkout, a gentleman in a suit (possibly the manager) asked about our stay. I shared my concerns, and while he apologized, he said there wasn’t much he could do other than credit some points to my account—which he mentioned but never followed through on. I also brought up that housekeeping was vacuuming the room next to ours at 10:30 p.m., which added to the disturbance. I forgot to mention that the phone in our room didn’t work and the TV was misconfigured.
To be fair, the hotel was clean (though showing some signs of age), the breakfast was decent, and the location is excellent. However, considering our overall experience, we’d likely choose a different hotel next time.
Tip: If you do book here, I highly recommend avoiding the 4th floor.