I truly enjoyed my stay at Alko Cotona. The bed was suuuuper comfortable, the room immaculately clean, location is perfect (right by main drag for eating and drinking as well as only a few minutes from the beach!) — rooftop pool and restaurant/bar also great, with a view of the ocean/marina on one side and the mountains on the other.
Most importantly, the quality of service and hospitality at Alko Cotona hotel is truly outstanding. Every staff member I encountered went out of their way to make everything perfect for me — Damaris at the bar/restaurant, Oscar at reception, and particularly Carlos, who was the shining star of my stay.
Carlos helped me arrange everything I needed and went out of his way to make sure I was taken care of. He helped me arrange buses, taxis, and even checked with my hotel in Cartagena to make sure my booking there was in order. With his helpful attitude and impressive command of English, he is truly an asset to this entire operation. I am so grateful and highly recommend this hotel! Thank you, Carlos!!