Can't complain about the property or the lovely staff as we had stayed at the Strawberry in June & we have booked to stay next year as well. The problem myself & several of my friends experienced was with the Agency dealing with the bookings. When we booked in Jan 2022 through Hotels.com we chose to pay at the property & were charged extra for this, but 3 weeks before we were due to travel the money was taken from my credit card, but for some of my friends their rooms were cancelled because of problems with their cards. However, instead of contacting them to give them the opportunity to give details of another card, they just cancelled their rooms. When they tried to rebook the rooms they experienced problems. Eventually, after about 24hrs of trying to rebook, one room could not be booked so I then went onto Hotels.com & managed to get them a room which cost almost £700 which was more than double what they initally booked for. This was absolutely disgusting considering their stay was only for 7 nights & were charged for 14 nights. I notice that the prices for next year are less than £300 for a week. I see that all future bookings can only be booked without the choice of free cancellations, which to be honest is not worth diddly squat when the Agent takes your money any way. Maybe Hotels.com should contact them to find out what they're playing at. Beside all this I would say that the resort Manager Margarita is fabulous & unaware of anything to do with bookings.