The reception staff is friendly, patient, and promptly responds to any request, which is why I continue to stay there. However, while the lobby furnishings are clean, they're worn and tattered so that at first glance they don't look that way. The rooms I've stayed in also have worn and obviously outdated furnishings that appear to have been there for at least 20 years. Some doors don't have security chains, so even though check out isn't until 11, the cleaning crew has entered twice just after 8 am without waiting for me to answer the door. Usually not a problem, but the second time I had just come out of the shower and was only wearing my underthings. Extremely uncomfortable for a woman of my age to have a man open the door while you're sitting on the bed trying to put on your slacks! He seemed to apologize - but it wasn't in English so I can't be sure.