When we first arrived, we were disappointed with the overall vibe of the hotel, having just stayed at the downtown Charleston Courtyard Marriott the night prior as well as the Savanna Marriott the nights prior to that, which were both lovely. Because we couldn’t get a room after our first night in Charleston, we booked with hotels.com, which wouldn’t allow us to cancel without a nights stay fee. From the start, our room overlooked a roof of the building which I was able to change to another with a better view which was fine. After settling in, my husband took a shower and told me the water wasn’t draining and was at least 6 inches which he was standing in after showering. I notified the front desk and was told that they would send someone up but after waiting for over an hour, I phoned again letting them know that this was delaying our plans to go out for the evening, and waited an additional half hour plus before someone came, and after some time in the bathroom, he showed me a very large clump of hair which he pulled from the drain. I don’t know how the room keepers didn’t notice it wasn’t properly draining upon cleaning it. Because of that, our evening was cut short. When we returned, following our outing, and prepared for bed, I checked the closet for extra blankets or comforters, which the other hotel had and which the one that did not, was brought up to me, so I phoned the front desk, at 11 pm or so, and it rang and rang, for a very very long time but nobody picked up.