I will never book a hotel stay with Hotels.com again! The pictures shown online for this particular hotel appear to be at least 20+ years old and the ratings are definitely not accurate. In addition, the carpet was filthy! On the day of arrival, I noticed a drip coming from the bathroom and upon entering, discovered the ceiling had collapsed due to a water leak. I was then moved to a different room. Unfortunately, that room had issues as well. I was unable to take a proper shower because the tub was clogged. I immediately called the front desk and scheduled to have maintenance correct the issue the following morning. This was my first and absolutely last time staying at a Sonesta ES Suites hotel. In my opinion, Hotels.com should offer some type of compensation for circumstances of this type, but no such luck! I had 24 hours prior to arrival date to cancel, which did not allow me the opportunity to view the hotel in-person or select a different one if I chose to do so upon arrival.