I was expecting to have a bathtub in my room, due to I was coming very tired and this was my first time in Canada and surprisingly when I asked for it, they said the hotel was sold out, WHAT???? A 16 floor hotel sold out and you could barely see people around, that was a joke, the person over the phone told me that next time I do the special request in the reservation for a bathtub, which would be my first time in 20 years of traveling that I need to request for one.
Unfortunately I will not go for the same hotel chain in the future, the first impression and experience always count.