Located near Kodak Center for Performing Arts, Hammock Hotel Rochester Niagara Falls offers a relaxing retreat with on-site shopping and dining. Unwind in the garden or stay active at the gym, and enjoy free self parking.
Reviews
3.03.0 out of 10
Popular amenities
Electric vehicle charging point
Connecting rooms available
Gym
Laundry facilities
24/7 front desk
Pet friendly
Main amenities (12)
Housekeeping (on request)
Restaurant
Fitness center
24-hour business center
Business center
24-hour front desk
Coffee/tea in a common area
Garden
Computer station
Front-desk safe
Water dispenser
Laundry service
Feel at home (6)
Children stay free
Microwave
Connecting/adjoining rooms available
Private bathroom
Separate bathtub and shower
Premium TV channels
Room options
Available filters for rooms
Showing 5 of 5 rooms
View all photos for Deluxe Room, 2 Queen Beds
Deluxe Room, 2 Queen Beds
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Sleeps 5
2 Queen Beds
View all photos for Classic Room, 1 King Bed
Classic Room, 1 King Bed
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Sleeps 4
1 King Bed
View all photos for Premium Suite, 1 King Bed, Jetted Tub
Premium Suite, 1 King Bed, Jetted Tub
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Sleeps 4
1 King Bed
View all photos for Studio Suite, 1 King Bed with Sofa bed
Kodak Center for Performing Arts - 3 min drive - 3.1 km
Strong - 9 min drive - 9.9 km
University of Rochester - 11 min drive - 11.7 km
Rochester Institute of Technology - 15 min drive - 18.0 km
Getting around
Greater Rochester Intl. Airport (ROC) - 10 min drive
Rochester Station - 12 min drive
Restaurants
McDonald's - 3 min drive
Greece Ridge Food Court - 3 min drive
Chipotle Mexican Grill - 12 min walk
Chick-fil-A - 19 min walk
Red Robin - 3 min drive
About this property
Hammock Hotel Rochester Niagara Falls
At Hammock Hotel Rochester Niagara Falls, you'll be within a 10-minute drive of Lake Ontario and Strong. Guests can grab a bite to eat at the restaurant and visit the fitness center for a workout. Also, this hotel is within a short drive of University of Rochester.
Languages
Arabic, English, Spanish
At a glance
Hotel size
81 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 3 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs only, 2 total, up to 40 lbs per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Onsite RV/bus/truck parking (fees apply)
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Coffee/tea in a common area
Water dispenser
Traveling with children
Children stay free (see details)
What to do
Golfing nearby
Winery tours nearby
Working away
24-hour business center
Meeting room
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Bicycle rentals
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Fitness center
Shopping mall on site
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
Local culture & ecosystem education
100% renewable energy
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Assistive listening devices available
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
32-inch LCD TV
Premium cable channels
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Pillowtop mattress
Freshen up
Private bathroom
Separate bathtub and shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Mini-fridge
Microwave
More
Housekeeping (on request)
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge of USD 40 (subject to availability)
Late check-out can be arranged for an extra charge of USD 40 (subject to availability)
Renovations and closures
The property is closed between December 8 and July 1.
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 30 per pet, per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Also known as
Comfort Inn Hotel Rochester West
Comfort Inn West Rochester
Comfort Inn Rochester
Comfort Inn West Hotel Rochester
Rochester Comfort Inn
Comfort Inn Rochester Greece Hotel
Comfort Inn Greece Hotel
Comfort Inn Rochester Greece
Comfort Inn Greece
Comfort Inn Rochester Greece
Hammock Hotel Rochester Niagara Falls Hotel
Hammock Hotel Rochester Niagara Falls Rochester
Hammock Hotel Rochester Niagara Falls Hotel Rochester
Frequently asked questions
Is Hammock Hotel Rochester Niagara Falls currently open?
The property is closed between December 8 and July 1.
Does Hammock Hotel Rochester Niagara Falls offer free cancellation for a full refund?
Yes, Hammock Hotel Rochester Niagara Falls does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hammock Hotel Rochester Niagara Falls?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. There's a charge of USD 30 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Hammock Hotel Rochester Niagara Falls?
Yes, there's free self parking. RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at Hammock Hotel Rochester Niagara Falls?
Check-in start time: 4:00 PM; Check-in end time: midnight. There's a charge of USD 40 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 40 (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Hammock Hotel Rochester Niagara Falls and nearby?
Hammock Hotel Rochester Niagara Falls has a fitness center and a picnic area, as well as a garden.
Are there restaurants at or near Hammock Hotel Rochester Niagara Falls?
Yes, there's an onsite restaurant.
What's the area around Hammock Hotel Rochester Niagara Falls like?
Hammock Hotel Rochester Niagara Falls puts you in the heart of Rochester. Popular attractions include Lake Ontario, which is 9 minutes away by car.
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Hammock Hotel Rochester Niagara Falls Reviews
Reviews
3.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
2.8/10
Cleanliness
4.4/10
Staff & service
2.6/10
Amenities
2.6/10
Property conditions & facilities
3.0/10
Eco-friendliness
Reviews
6/10 Good
Dec 6, 2021
Jesus
Jesus, 1-night trip
6/10 Good
Nov 26, 2021
Booked for the free breakfast, they had no breakfast.
Got put in the wrong room and had to wait to be put in the right room.
Erin
Erin, 3-night trip
2/10 Poor
Nov 6, 2021
The hotel looked dirty, the room was dirty, the sheets had stains, the room had roaches, the wall and lamp shade had holes and what looked like poop. There were flies in the hallway and inside the room. It was a horrible experience
Theresa
Theresa, 1-night trip
2/10 Poor
Nov 5, 2021
Not good
Roaches everywhere
Dartanieyne
Dartanieyne, 2-night trip
2/10 Poor
Oct 31, 2021
christine
christine, 3-night trip
2/10 Poor
Oct 24, 2021
Literally there was roaches, and dirty bedding. Literally doesn’t even have a jetted tub in the room. Literally left early and didn’t stay the night because it was disgusting and didn’t want to sleep there. Wasted my money
Robert
Robert, 1-night trip
2/10 Poor
Oct 22, 2021
The bed and room had a strong Urine smell!
My sheets were dirty and the bed had a really strong smell of urine. The front desk insisted they were clean but I could see bodily fluid stains. THIS WAS A VERY DISGUSTING EXPERIECE. Shame on Hotels.com for being associated with such a disgusting property.
Verified traveler
1-night trip
2/10 Poor
Oct 18, 2021
There was nothing I liked. The property, the hotel & room was very dirty. When I walked in there was no one at the front desk. They were outside talking. While checking in the front desk person was one her cell phone. The whole time. I asked for a second room key and was told I could only have one as they did not have enough and needed for other guests.
When I got to my room the toilet was running, there was used soap and wrapper on the counter, the fire alarm was off the wall sitting behind the TV with no batteries in it. To stop the toilet I had to take the lid off and push the plunger down and there was a large piece of porcelain missing from the tank. The coffee maker in the room was missing the part that holds the filter. The carpet was extremely dirty.
At 9:00 just after taking s shower my door opened without a knock or a warning and it was the maid.
No breakfast was available even though it said that it was included. The coffee was basically empty and the ¼ cup that was able to get was ice cold which shows it had not been addressed.
Very bad experience all around from check in till the time I checked out. Will never stay there again and will make sure to tell others not to stay there…..
Scott
Scott, 1-night trip
2/10 Poor
Oct 17, 2021
I didn’t like anything of the hotel, because fire alarm it was disconnected, roaches in the bathtub, the rug so dirty in the room and the hallway, lobby etc.and Finnally I got bite bug.
MARIA
MARIA, 1-night trip
2/10 Poor
Oct 16, 2021
Run down. Wallpaper coming off the wall. FILTHY. No towels.
NEVER AGAIN.
Lutz
Lutz, 1-night trip
2/10 Poor
Oct 15, 2021
Placed in the wrong room, not what I booked and paid for! Staff unwilling to help! Very poor customer service!
DAWN
DAWN, 1-night trip
4/10 Fair
Oct 13, 2021
The place was dirty. I can forgive a bit of wear and being outdated...but this was pretty bad. I doubt the room had been thoroughly vacuumed in months, and I doubt it or the halls had been even casually vacuumed in weeks. There was nastyness on the walls (boogers..throw-up?). I ended up going and buying my own cleaning supplies and wiping down EVERYTHING. The same spilled food and sugar sat untouched in the lobby area the whole weekend. In addition to cleanliness problems, it looked like out room had experienced pretty bad water damaged at some point, and the drain in the tub didn't work. honestly, the best I can really saw is there were no bugs and the towels and sheets seemed to have been washed. I also didn't feel very safe. Some of that is my fault for asking for an accessible room that put us on the ground floor, but one night I know for sure I heard a drug deal right outside our window, and there seemed to be a nightly party going on in the parking lot outside our window, complete with domestic disputes, alcohol, and some bad trips.
Renee
Renee, 3-night trip
2/10 Poor
Oct 12, 2021
Worst hotel ive ever been to
Easily the worst hotel ive ever stayed at. It was filthy. The lock on the door was broken, 3 of the light bulbs in the room were dead, the smoke detector was ripped off the wall and laying next to the tv which the remote had no batteries. 2 of the pillows didnt even have pillow cases and were stained. There were no towels. Everything smelled terrible, the walls were stained and there were fruit flies all over the place.
Verified traveler
1-night trip
6/10 Good
Oct 11, 2021
The hair dryer didn't work, only one waste basket, the black out curtains didn't close, the inside lock was broken, the fire alarm wasn't up, and the water things for a fire were taped over, some bugs in the bathroom at night when light was turned on. The staff we encountered were friendly and answered questions.
Anne
Anne, 2-night trip
2/10 Poor
Oct 7, 2021
We checked out of this property immediately after seeing it and did not stay here
Catherine
Catherine, 4-night trip
2/10 Poor
Oct 3, 2021
Samuel
Samuel, 1-night trip
2/10 Poor
Oct 2, 2021
Sad state
This hotel needs a lot of attention. Curtains were extremely dirty and even had blood on the sheers in more than a few spots. They also were hanging in a couple area’s. Office chair was totally ripped with all front padding showing and dirty which meant it had been that way for awhile. half of light bulbs were burned out over both bathrooms and bar area. Sadly, I could go on and on. Somebody else was complaining about their room at the counter when I was there. This was supposed to be a suite for $196.00.
Nancy
Nancy, 1-night trip
2/10 Poor
Oct 2, 2021
Brittani
Brittani, 1-night trip
2/10 Poor
Oct 1, 2021
Bad unclean hotel
Not a clean hotel, terrible staff.
Rafael
Rafael, 2-night trip
2/10 Poor
Oct 1, 2021
too dirty
Carlos
Carlos, 1-night trip
4/10 Fair
Sep 30, 2021
In need of serious updates.. staff socializes ALOT.. did not feel safe & shady stuff going on in back parking lot.. no breakfast, cold coffee in lobby(even right after ‘fresh thermos’ was brought out..
Laurie
Laurie, 1-night trip
2/10 Poor
Sep 8, 2021
staff where unfriendly. room was dirty and needed much repairs