Experience the vibrant city life at Holiday Inn Downtown - Mercy Area, an IHG Hotel. Enjoy a delicious meal at Genevieve Restaurant, unwind with a good book from the library or take a refreshing dip in the indoor pool.
Reviews
8.28.2 out of 10
Very good
Popular amenities
Bar
Pool
Connecting rooms available
Parking available
Main amenities (12)
Daily housekeeping
Restaurant and bar/lounge
Indoor pool
Breakfast available
Free airport shuttle
Fitness center
24-hour business center
Business center
4 meeting rooms
Terrace
24-hour front desk
Coffee/tea in a common area
Feel at home (6)
Rollaway/extra beds
Microwave
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
Terrace
The current price is $113
$113
$126 total
includes taxes & fees
Mar 23 - Mar 24
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Standard Room, 1 King Bed
Standard Room, 1 King Bed
Highlights
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
27 sq m
Sleeps 2
1 King Bed
View all photos for Standard Room
Standard Room
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop bed
27 sq m
City view
Sleeps 2
1 Twin Bed
View all photos for Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop bed
27 sq m
Sleeps 4
2 Double Beds
View all photos for Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop bed
27 sq m
City view
Sleeps 4
2 Queen Beds
View all photos for Premium Room, 1 King Bed
Premium Room, 1 King Bed
Highlights
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
36 sq m
City view
Sleeps 4
1 King Bed
View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)
Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)
Des Moines International Airport (DSM) - 22 min drive
Free airport shuttle
Restaurants
McDonald's - 7 min walk
Buzzard Billy's - 14 min walk
The Fort - 11 min walk
Bud Zone - 11 min walk
Domino's Pizza - 14 min walk
About this property
Holiday Inn Downtown - Mercy Area by IHG
When you stay at Holiday Inn Downtown - Mercy Area by IHG, you'll be just a 5-minute drive from Wells Fargo Arena and Drake University. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Genevieve Restaurant, which serves American cuisine and is open for breakfast, lunch, and dinner. There's a free airport shuttle and a bar/lounge, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
251 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Express check-in/out available
Minimum check-in age: 21
Check-out time is 11 AM
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi (speed: 50+ Mbps) and wired internet access in rooms
Parking
Wheelchair-accessible parking on site
Free offsite parking nearby
Street parking available
Transfers
Free airport shuttle from 7:00 AM to 10:30 PM*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
Traveling with children
Children's menu
What to do
Hiking/biking trails nearby
Working away
24-hour business center
4 meeting rooms
Conference space (8999 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Porter/bellhop
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Picnic area
Terrace
Library
Television in common areas
Fitness center
An indoor pool
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible parking
Assistive listening devices available
Room amenities
Be entertained
LCD television
Premium satellite channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop mattress
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Designer toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
Free WiFi (speed of 50+ Mbps) and free wired internet
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
Connecting/adjoining rooms available
Guidebooks/recommendations
Special features
Dining
Genevieve Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cityscape Lounge - This lobby lounge specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.
Fees & policies
Refundable deposits
Deposit: USD 50.00 per accommodation, per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 10.95 per person
Children & extra beds
Rollaway beds are available for USD 11.20 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines
Frequently asked questions
Does Holiday Inn Downtown - Mercy Area by IHG offer free cancellation for a full refund?
Yes, Holiday Inn Downtown - Mercy Area by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Downtown - Mercy Area by IHG?
Yes, there's an indoor pool.
Are pets allowed at Holiday Inn Downtown - Mercy Area by IHG?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn Downtown - Mercy Area by IHG?
No, unfortunately, but there's free parking nearby.
Is airport shuttle service offered by Holiday Inn Downtown - Mercy Area by IHG?
Yes, a free airport shuttle is available from 7:00 AM to 10:30 PM at scheduled times.
What are the check-in and check-out times at Holiday Inn Downtown - Mercy Area by IHG?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
Is there an onsite casino at Holiday Inn Downtown - Mercy Area by IHG?
No, this hotel doesn't have a casino, but Prairie Meadows Racetrack and Casino (15-min drive) is nearby.
What is there to do at Holiday Inn Downtown - Mercy Area by IHG and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and a picnic area.
Are there restaurants at or near Holiday Inn Downtown - Mercy Area by IHG?
Yes, Genevieve Restaurant offers American cuisine.
What's the area around Holiday Inn Downtown - Mercy Area by IHG like?
Holiday Inn Downtown - Mercy Area by IHG is in Downtown Des Moines, a short 9-minute walk from Wells Fargo Arena and 10 minutes' walk from Iowa Events Center.
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Holiday Inn Downtown - Mercy Area by IHG Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 12, 2025
Weekend getaway
Very good, front desk was very help with hotel questions and questions about the area
Jon
Jon, 1-night trip
8/10 Very good
Oct 21, 2024
Location was great. Room was clean and spacious. Breakfast buffet was disappointing. Selection was good but food was not very warm.
Jacquie
Jacquie, 1-night trip
10/10 Exceptional
Sep 8, 2024
We enjoyed our stay here. We were in town for a baseball game so we didn’t use the room for more than sleeping, but it was very nice and quiet. I would definitely recommend 10/10!
Ashleigh
Ashleigh, 1-night trip
10/10 Exceptional
Aug 17, 2024
Worked well for an overnight stay . And really appreciated the shuttle to the aurport
Bryan
Bryan, 1-night trip
10/10 Exceptional
Jun 29, 2024
Excellent hotel with excellect service & shuttle which was very convenient
Diane
Diane, 5-night trip
10/10 Exceptional
Aug 15, 2024
Great stay!
It was greet! Dront desk staff were very friendly and helpful. Our room was clean and comfortable and we had a great stay. The shuttle service was great as well.
Amanda
Amanda, 1-night trip
8/10 Very good
Oct 20, 2024
Good no complaints
OLIVER
OLIVER, 2-night trip
10/10 Exceptional
Sep 5, 2024
Nice. I wish breakfast was included. Close to downtown and shuttle to state fairgrounds
Ben
Ben, 1-night trip
10/10 Exceptional
May 26, 2024
It was very pleasant and bartender was exceptional downstairs.
Lisa
Lisa, 1-night trip
6/10 Good
Sep 6, 2024
Our room was so noisy it was as if we were sleeping on the highway. When we stay in Des Moines we will stay elsewhere next time.
Matt
Matt, 1-night trip
8/10 Very good
May 19, 2024
Friendly staff
Abbie
Abbie, 1-night trip
10/10 Exceptional
Sep 28, 2024
Everything
Laverne
Laverne, 4-night trip
10/10 Exceptional
Apr 27, 2024
Close to Wells Fargo
Staff was great!
Pam
Pam, 1-night trip
10/10 Exceptional
May 19, 2024
It was a great walk to Wells Fargo and they offered a shuttle if weather had necessitated transportation. Offers a bar and food, great if you don't want to venture downtown.
Carmen
Carmen, 1-night trip
8/10 Very good
Aug 19, 2024
Stay was great minus the fack that their primary parking spots were not open.
Had to use the back lot for parking. Then, we walked through the empty blocked off primary lot to get to the door.
The staff were kind and the pool area was clean.
Verified traveler
1-night trip
6/10 Good
Aug 20, 2024
The room that we got - facing the freeway was loud and the air/cond. was loud - not only that the Parking lot was across the street.
K.
K., 3-night trip
2/10 Poor
Sep 29, 2024
Thought that breakfast was free, The room was hot even when they brought 2 fans up to the room. Had to park in a parking lot a block away very inconvenient for guests. Do better.
Anthony
Anthony, 2-night trip
8/10 Very good
Feb 24, 2024
Handy, helpful, and the shuttle was a great perk.
Annie
Annie, 1-night trip
10/10 Exceptional
May 3, 2024
Wonderful place to stay. Shuttle available to take us where we need to go. Bathroom stocked with all necessary supplies, better than some much more expensive hotels. Staff very friendly, and helpful. We had the best experience at Drakes diner per Holiday Inn staff recommendations. We will stay again!!
Lisa
Lisa, 1-night trip
6/10 Good
Oct 7, 2024
Not great
Parking lot was closed. Had to walk across to a different lot. Was never told when booking
Jeremy
Jeremy, 1-night trip
8/10 Very good
Jun 3, 2023
The property is very good and easily accessible to the airport.
ABRAHAM
ABRAHAM, 3-night trip
6/10 Good
Oct 4, 2024
Parking sucks. Rude bar tender. Room smelled. Pool unavailable due to a party. Should be a time limit even for the kids. It should be free breakfast due to the quality. All other staff were nice, rooms were cleaned and decent room prices
Jessica M
Jessica M, 2-night trip
6/10 Good
Sep 23, 2024
Ok
Renee
Renee, 1-night trip
10/10 Exceptional
Jun 29, 2023
Great place, all team friendly, excellent room clean. good food at the breakfast, really definitely i'm recommend this place.