We chose Swissotel to celebrate our anniversary in Osaka.
Location: We chose the location based on our research because it's minutes from the Namba Station with access to the metro and Express train to the airport. However, it wasn't as convenient for our day trips to Hiroshima, Kyoto, Hemiji Castle, Kobe etc. because we still had to travel to the Shin Osaka station across the river to make connections. We also weren't quite prepared for the crush of people in in the Namba Station outside the hotel and just about every shopping area surrounding the building. It was overwhelming at times.
Service: Excellent. Everyone was very helpful, especially Meg (Takeuchi) at the concierge desk who was extremely friendly and knowledgeable. Kilm(?) in the Bar 26/Restaurant was also so welcoming, kind and thoughtful when we dined upstairs in the hotel.
Accommodations: Our room was quiet, spacious and comfortable but the bathroom was somewhat disappointing because the shower was not user friendly and hard to regulate because it had a hand held spray. It was almost impossible to avoid splashing water all over the floor because there is only a partial glass wall. More importantly, it was not safe trying to get in and out of the tub without slipping because there was not a safety bar to hold onto on the back wall near the door to brace yourself. Perhaps the hotel can look into this.
Overall, we had a nice stay.