We had booket this hotel from the 14 - 17 october.
Unfortunatly, we had a funeral the 15 october. So I wrote directly to the hotel and told that we were arriving the 15 october late evening. Got respons that it was ok. When we arrived the 15 october, nobody could find our booking, I showed the booking from my phone and the email I´ve got from the hotel that it´s ok we are late.
When the manager comes, he told us that our booking was cancelled cause we didn´t show up.
I was shocked, cause I did inform the hotel that we were arriving late tuesday the 15 october, and they accepted.
They didn´t have any room for us, and everything was sold out also at the other hotels we tried :(
So now I have a discussion with the hotel and of course I wan´t my money back and no one at the hotel will take any responsibility. Can´t recommend this hotel to anyboby