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SureStay Hotel by Best Western Vientiane

3.5 star property
Art Deco hotel in Vientiane with restaurant and bar/lounge

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Photo gallery for SureStay Hotel by Best Western Vientiane

Bar (on property)
Lounge
Lobby sitting area
Lobby sitting area
Lobby sitting area
In the heart of Chinatown, SureStay Hotel by Best Western Vientiane offers a warm welcome with continental breakfast and high-speed WiFi. Enjoy a cup of coffee at the cafe or unwind with a drink at the bar, while taking advantage of express check-out and multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free breakfast
  • Free parking
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Multilingual staff
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Television
  • Daily housekeeping
  • Elevator
  • Minibar
  • Bathrobes
The current price is $58
$70 total
includes taxes & fees
Apr 13 - Apr 14

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, desk, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
Minibar
Satellite channels
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

Superior Room, 2 Twin Beds, Non Smoking, City View | Minibar, desk, free WiFi

Superior Room, 2 Twin Beds, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
Minibar
Satellite channels
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Balcony, River View | Minibar, desk, free WiFi

Suite, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Separate bathtub and shower
Hair dryer
Private bathroom
Bathrobes
  • 51 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Minibar, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
Minibar
Satellite channels
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, River View

Minibar, desk, free WiFi

Executive Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Separate bathtub and shower
Hair dryer
Private bathroom
Bathrobes
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
101 Chao Anou Road, Vientiane, 85621

What's nearby

  • Mekong Riverside Park - 6 min walk - 0.6 km
  • Ban Anou Night Market - 8 min walk - 0.7 km
  • Talat Sao - 18 min walk - 1.6 km
  • Patuxay - 2 min drive - 2.3 km
  • Vientiane Center - 2 min drive - 2.0 km

Getting around

  • Wattay Intl. Airport (VTE) - 12 min drive
  • Nong Khai Na Tha Station - 31 min drive
  • Vientiane Railway Station - 34 min drive
  • Nong Khai Station - 43 min drive

Restaurants

  • ‪Cafe Amazon Vientiane (ริมโขง) - ‬1 min walk
  • ‪Tipsy Elephant Bar - ‬1 min walk
  • ‪The Drop Zone - ‬2 min walk
  • ‪3 Euy Nong Restaurant - ‬1 min walk
  • ‪Day2Night - ‬1 min walk

About this property

SureStay Hotel by Best Western Vientiane

Enjoy your visit to Vientiane with a stay at SureStay Hotel by Best Western Vientiane. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge.

Languages

English, French, Lao, Spanish, Thai, Vietnamese
VISIBILITY

At a glance

Hotel size

    • 68 rooms
    • Arranged over 10 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Onsite parking limited

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 32-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
MONETIZATION_ON

Fees & policies

Refundable deposits

  • A damage deposit of LAK 500000 will be collected before check-in

Children & extra beds

  • Rollaway beds are available for LAK 225000.0 per night

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane

Frequently asked questions

Are pets allowed at SureStay Hotel by Best Western Vientiane?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at SureStay Hotel by Best Western Vientiane?

Yes, there's free self and valet parking. Parking spots may be limited.

What are the check-in and check-out times at SureStay Hotel by Best Western Vientiane?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at SureStay Hotel by Best Western Vientiane?

No, this hotel doesn't have a casino, but ST Vegas Entertainment International Club (21-min drive) is nearby.

Are there restaurants at or near SureStay Hotel by Best Western Vientiane?

Yes, there's an onsite restaurant.

What's the area around SureStay Hotel by Best Western Vientiane like?

SureStay Hotel by Best Western Vientiane is a short 6-minute walk from Mekong Riverside Park and 8 minutes' walk from Ban Anou Night Market.

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SureStay Hotel by Best Western Vientiane Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

Good value
Very good value stay at a great location. Will stay here again.
Vincent, 4-night trip

10/10 Exceptional

Great services and amenities. Locatec in the heart of the city. Walking distance to almost everything
Sinhpraseuth, 3-night trip

10/10 Exceptional

This hotel is flawless! Everything exceeded my expectations, from cleanliness and service to location. I'm truly grateful for the comfortable and delightful stay this hotel provided.
Sung A, 2-night trip

8/10 Very good

Clean and nice location.
Ki Bong, 12-night trip

8/10 Very good

Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
Didier, 1-night trip

10/10 Exceptional

Great hotel, location is great. Great staffs and very clean.
Joy, 2-night trip

8/10 Very good

Great service,great location and very clean.
Joy, 2-night trip

2/10 Poor

Rude and ugly staff attitude… as African American can feel subtle discrimination from manager and front desk. Please avoid

4/10 Fair

If you like rollercoaster rides, you’ll love their shower. One minute it gives you burning hot water then it turns to solid cold shower. It happens every few min. Inside the shower was rusty and mouldy. Front desk ladies and the lady manager need to learn hospitality attitude and services from their serving staff. Servers from bartenders and breakfast people were very nice except those rude cold ladies at front, especially the middle aged manager. When I asked for a late check out, one lady wanted to charge me. I then asked another gentleman later again who allowed me to stay a little longer.
Yuri, 1-night trip

10/10 Exceptional

Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
genevieve, 2-night trip

6/10 Good

The hotel needs upgrading. The room service food was terrible.
Donna, 2-night trip

4/10 Fair

At check in, front desk lady requires CASH deposit of 30USD. When I only had 20 dollar bills, she just kept 40 because she didn’t want to give me a change. She then asked me some questions that made me assume this hotel is often used for “funny” business with some unwanted overnight guests. Of course someone like me with a US passport, a solo female Traveller who is obviously married, who looks more Asian than American couldn’t possibly be booking an “executive”room all to herself. Good start. AC worked like a champ. Sloppy housekeeping. Breakfast had limited selections but they will make eggs if you ask. Bar upstairs is very nice but can get loud. I would not stay in their suite which is on the same level as their popular bar (I made that mistake in my previous trip in a similar hotel setting). When I first saw the tv listing inside the remote box (shown) was very nice except the info was incorrect. To me, their view of “service” is “what can we get away with” rather than “how can we better serve our customers.”
Yuri, 4-night trip

8/10 Very good

Stingy
It served its purpose and the heart of Vientiane. Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick. They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar. These are all minor issues. The room was fabulous.
4-night trip

10/10 Exceptional

깨끗해요
친절하고 깨끗한 호텔입니다
youngin, 3-night trip

6/10 Good

フロント以外のサービスがマイナス点
以前にオープン時に3回程宿泊実績が有ります。 以前に比べて、フロント周りは良かったと思います。 朝食会場は、混雑していて席を探すことが大変。 また、1日目は朝食の卵料理のオーダーも来なかった。 部屋の清掃は、15時過ぎに来ましたが水以外の補充が有りませんでした。 貰いに行くと、嫌そうな返事での対応でした。
kunio, 2-night trip

10/10 Exceptional

최고였다
여행자거리에 위치하고있어서 걸어서 여행하기 좋왔고 호텔 컨디션과 조식도 청소서비스도 만족한다
youngin, 5-night trip

10/10 Exceptional

Sung A, 2-night trip

8/10 Very good

Oulaivanh, 1-night trip

6/10 Good

HEUNG SOE, 1-night trip

2/10 Poor

MINGI, 2-night trip

10/10 Exceptional

JUNICHI, 2-night trip

10/10 Exceptional

Jackie, 1-night trip

10/10 Exceptional

SANG MIN, 3-night trip

10/10 Exceptional

8/10 Very good

Peter, 1-night trip