I booked 12 night's here because when I googled it they were supposed to be in Cove AR. However, when I got to cove, there was no hotel, turns out it was almost 2 hours away. I tried to cancel my booking, but they wont answer the phone, i had 5 different people trying to contact them for the better part of a week, nobody ever got an answer. So i was told there was nothing the booking service could do and i was just out $700. I eventually had to get my bank involved and dispute the charges. It took over a week and I never got a refund from super 8 hope. I think they know exactly what they're doing, because they have a different number to make reservations, but they have a separate number for cancelations that they mysteriously never answer. Very shady businesses practice