1.Staff, even those at reception counter, can only speak very limited English, sometimes they do not understand your request. You do not find them very helpful, may be they are too shy to talk to you.
2. Hotel is not within walking distance to Patong town. However, shuttle bus service is terrible which does not operate according to a fixed schedule (roughly running every 1 hour). Even staff gave you confusing information on the car run, which made guests spend much time in waiting.
3. Security is a real concern as the door lock is not working. What makes it even worse is that there is no security door chain.
4. Don't expect nice seaview as there are wire poles right in front of the hotel. Room is damp and the drainage of bathroom is extremely slow.
5. No enough provision of basic items like glasses, towels, shampoo etc. Upon request, items with packing of other hotel were provided.