2/10 Mediocre
1 de abril de 2025
beware room149 is not fit for purpose
we arrived about 8pm and was allocated a very small and noisy room - next to the hall fire doors which banged closed all evening/night and near the boiler which hummed very loudly all evening and during the night. there was only one chair in the room or no soap dispenser over the bath/shower so did not shower that night. the next morning we found the only soap dispenser empty. so we phoned reception and asked for some soap. this was at 7am and was told housekeeping did not start until 8.30 am. they had no soap in reception. so we asked to be moved to another room so we could have a shower. the receptionist at first said that there was no other room available - hotel was fully booked. she then rang back and said there had been a no show. so we had to pack up and move to the new room which was luckily on the same floor. the new room was lovely. it had 2 chairs! was much bigger than the one we had just left, separate shower and bath and full soap dispensers. we went down to breakfast to be ignored by the waitress - we had to ask for coffee. that was the last straw. so we decided to make a complaint. we spoke to housekeeping as them manager was not available. we told them we were very disappointed with our stay at the hotel. they were very supportive and said they would report back to the manager. we asked for the manager to phone us to discuss this matter. this was two weeks ago. no one has phoned us to discuss our complaint, hence this feedback. 4* stay?
Alan Edward
Alan Edward, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
