2/10 Mediocre
30 de diciembre de 2024
Staff were lovely except for the older ones that never smile. Very under staffed at reception, waited so long. The rooms are very outdated and in need of a facelift. Ants were so bad near the coffee making area, in the bath all over our toothbrushes and even in our bed. Asked staff to spray but they never did. We got all inclusive buffet and drinks but there is so many things you can’t have like cocktails. I believe it should be any drinks. Food was so overcooked and very basic foods with bugs on it. Couldn’t go to the kids section because it’s not for adults. That’s wrong they had foods that I would have liked it should be for all. We had to pay an extra $80 each adults for Christmas lunch which I thought was a bit to much. Paid for all 7 of us at check in with our hotel costs. Checked a couple days later to see if our 3 room accounts were $0 they said we have to pay for Christmas lunch. Showed them the receipts and they said they fixed it up. On check out still saying we owed 7 x $80 for Christmas lunch.
I was furious by this stage. I’m home now and hoping I don’t receive a email saying we still owe. Reception are so under staff that it took 45 minutes to check out. I was so disappointed with this hotel as it was planned to have Christmas with family and everyone was so unhappy with their rooms and food. Would not recommend.
Timothy
Timothy, viaje de 5 noches en familia
Opinión verificada de un huésped de Expedia