2/10 Mediocre
22 de junio de 2024
Not recommended in Panglao
Worst experience ever in Panglao! We moved 4 times to 4 different rooms on the first night at almost 11pm due to shower handle broken, no hot water, AC pipes leaking in the room, ants everywhere (ant path from ground to inside the AC).
On the first night, the reception even suggested us to sleep in one room and shower with hot water in the other room when they still had vacant rooms. This caused so much inconvenience to us! I wouldn’t believe they suggested this to be a solution.
Second day, as soon as we finished our tour during the day, when we came back, they told us one of the rooms is fixed and had staff following us, seemed rushing us to swap the room.
Third day, there was a thunderstorm at night. When we went back to resort after dinner, it was dark everywhere. They didn’t advise us power was out, or what’s going on until we asked the reception. They told us there’s no backup power and we could only wait. I can’t believe the resort would have no emergency power and let the residents to wait at 10pm outside the room. We went to a restaurant earlier on the day, even the restaurant had back-up emergency power. It was the last night we stayed there and we had to pack in the dark.
Experience is pretty horrible (pool with LED got lots of insects inside, not sure if it’s cleaned, water is circulating but the big pool is fine, good for a swim). Overall would not recommend staying in the resort.
Cliente verificado
Viaje de 3 noches entre amigos
Opinión verificada de un huésped de Hoteles.com
