Electricity was out when we arrived, staff is extremely unwelcoming , felt like they hate there jobs, next day my toilet started bubbling, toilet over flowed , water all over restroom and it came out to rug, I asked to be put in another room , and I got a horrible response ,,, manager told me I can check out if I wanted to , but she will not put me in another room.... I'm traveling with my husband and 2 kids.... horrible customer service. I will never stay at another holiday inn express. someone needs to clean house with that awful front staff , they all sit around playing games on there phones..