I went to Syracuse, NY for a Graduation that turned into a funeral. I had reservations at Red Roof in Staunton for on the way home. My reservation was for July 1ST. I found out that my Grandson was murdered 6/24, about 2 days later I notified Red Roof that I needed to change my res from 7/1 to 7/3. Manager told me I would need to deal with Hotels.com. With no way to get online and no phone # for Hotels.com, I called Red Roof back and a nice Lady told me she would take care of it, I was relieved. Upon arrival on 7/3, the Manager told me that she lied and I would have to pay again. Since I was running 81 South flat out since 6A:M, my nerves were shot, so I paid another $75.00. When I turned in my key the next day, the young lady that he said had lied was there. I didn't say anything, just got my receipt and left. I just wanted to get home !