We were not able to check in at all. They gave away our room, even though we had a confirmed booking. We arrived after a long day, and were greeted with less than apologetic desk personnel, who said we did not have a room because they chose to extend someone's stay. It was a very busy weekend, and there were no rooms anywhere. We had an early morning appt, and it took us 3 hours to get another room somewhere else. They wouldn't even let my children use the bathroom during the process, said we had to rent a room to use the bathroom! I DID RENT A ROOM! We ended up getting into a new hotel at 10pm, after an initial arrival before 7pm. We still had to eat dinner and prepare for the next day, so we didn't get to bed until 12:30 or so. We were exhausted for the 5am morning and the purpose for the trip the next day, plus a drive home at the end of that day. Would have been nice to have gotten a good nights sleep!