2/10 Mediocre
21 de febrero de 2025
TERRIBLE STAY
False advertisement, very rude staff, place not as listed and didn’t receive WiFi as a service which was promised. DO NOT BOOK IF U NEED FAST INTERNET. 5MBPS DOWNLOAD that’s if you get a room that has WiFi. Was on the phone for about 4 hours my whole trip with their “dedicated IT group” just to never get internet in my room the whole 7 days that I stayed. Was offered a new room on day 4 but at that point I was already upset. “GM” directed me to companies website to look for the regional managers number instead of himself giving it to me. Blamed my devices as the ones that don’t reach the WiFi signal. I NEED A REFUND FULL FOR 60% of my stay due to the inconvenience and not providing all services. If this was the other way around my entire deposit would be held for an inconvenience. Also seen 3 cockroaches
Cuauhtemoc
Cuauhtemoc, viaje de 7 noches
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