We stayed at the hotel for 2 nights (8-10th of June 24) over the weekend - great location and amenities.
We expected 5 star treatment from a 5 star hotel and given the price we paid. I am diabetic and sometimes eat my own food - first evening of the stay I asked for a fork for the room, which was provided. The next evening, also around 5-6 pm, extra charge was asked for a single fork and complimentary fork was refused. Normally, you would expect complimentary cutlery to be provided as a standard in a 5 star hotel, which was not the case, hence my ask.
We don’t understand the inconsistency of the rules at the hotel (which vary depending who is working at the Concierage) and why at a 5 star hotel I am charged for a fork? Absolutely ridiculous- spoiled my whole view and experience of the stay at the hotel.