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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Mountain hotel within easy reach of Gatlinburg Space Needle

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Lobby
Lobby
Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (8)

  • Housekeeping (on request)
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Vending machine
  • TV in a common area

Feel at home (6)

  • Microwave
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
The current price is $56
$63 total
includes taxes & fees
Apr 27 - Apr 28

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Free breakfast
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7.8 out of 10, Good, 1,063 reviews
The price is $68
$87 total
includes taxes & fees
Apr 27 - Apr 28
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About the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 11 min walk - 1.0 km
  • SkyPark - 11 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.6 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 4.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬12 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and continental breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.

Languages

English, Hindi

At a glance

DONE

Hotel size

    • 52 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Onsite parking includes off-street options
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free continental breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

What to do

  • Ski lifts nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Pool loungers

Facilities

  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 44-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Housekeeping (on request)
  • Access via exterior corridors

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • The seasonal pool is open from May to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

Sorry, pets aren't allowed.

Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?

You can check in starting at 3 PM. Check-out time is 11 AM.

What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?

Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.

Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?

SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.

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SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Location
River
Balcony
Bed
View
Creeks
Shower

What guests liked

  • Breakfast was consistently great with a good selection and friendly staff. (75 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Friendly environment, convenient to walk to all shops, big rooms for comfort..
JENNIFER, 5-night trip

8/10 Very good

Great stay for the price

We’ve stayed at many different places in Gatlinburg over the years and this is right in the middle regarding quality/cleanliness/overall experience. It’s not the newest or the cleanest, but it’s a lot better than most hotels in this price range in Gatlinburg.
Noah, 1-night trip

10/10 Exceptional

Love our stay

Excellent stay, the desk person was very friendly, helpful & courteous, The room was very clean. The cleaning staff also very friendly.
Larry, 1-night trip

10/10 Exceptional

Great Location,Price, & Location is Key!!!

We had a great nights sleep after walking miles downtown all day! I would stay again. The front desk clerks were very helpful! Comfy beds. Good Breakfast options
Amber, 2-night trip

8/10 Very good

Liked breakfast even though same thing everyday and too much salt in the eggs Staff friendly Room had a wet dog or dirty carpet smell Bed comfortable
Martha, 3-night trip

10/10 Exceptional

Our room was spotless and very roomy!
Kimberly, 3-night trip

10/10 Exceptional

Relax by the River

Great prices and location. We had a balcony on the river, which was nice and relaxing.
Jennifer, 2-night trip

8/10 Very good

Respect

Was there for a family trip the staff was very friendly and professional
beverly, 3-night trip

10/10 Exceptional

Great Large Family Stay

Large, comfortable, updated, room with a large balcony on the river. Friendly, welcoming staff. Very easy check in and out. Definitely recommend.
Cassandra, 1-night trip

6/10 Good

A place to sleep

For the money it was okay.
1-night trip

10/10 Exceptional

Amazing place

The room was super nice, big and opened. Loved that it had a table and chair to eat at. The living space was huge. Bathroom big. A great overall experience. Definitely will come back here in the future.
Bridget, 1-night trip

10/10 Exceptional

Staff at check in and breakfast were great!
Debbie, 1-night trip

10/10 Exceptional

First time staying at this property great location rooms were very spacious
Brian, 1-night trip

10/10 Exceptional

10/10

Service was amazing and would recommend to anyone staying in Gatlinburg. A little bit of a further walk but quiet and clean
Jayden, 2-night trip

10/10 Exceptional

We love this property and will definitely stay again. The room was perfect and the staff was wonderful.
Jennifer, 1-night trip

10/10 Exceptional

Good place to stay!

We were looking for something on the River and we found it in this hotel. Room was clean and looked like it had been recently updated. Balcony view was perfect. Very good pricing for the accommodation.
Melissa, 2-night trip

10/10 Exceptional

Loved the hotel especially being on the river! Staff was very friendly and helpful! Breakfast was the best! Me and family will for sure be staying there again soon
chad, 7-night trip

8/10 Very good

Good breakfast.

Excellent price for off season stay. Comfortable but did not realize at booking it was an outside entrance. Good breakfast choices.
Julie, 2-night trip

10/10 Exceptional

excellent stay with a view beautiful lake view and plenty parking space
Srikanth, 1-night trip

10/10 Exceptional

Very good location, clean
Monserrat, 2-night trip

10/10 Exceptional

We had a great stay
Arya, 1-night trip

8/10 Very good

Great for families

Rooms were huge but no kitchen for a suite. Second TV was not connected (as seen in picture) but the main one had full options. Great for a stay with four kids. Breakfast was the typical eggs and sausage with bread options, juice, coffee yogurts. Would prefer from gluten free bread, greek yogurt. But for the price none of these are complaints. For the price this place was clean affordable.
Adrian, 1-night trip

10/10 Exceptional

Enjoyable holiday break

Very comfortable hotel and friendly staff. Room on the river is a great bonus.
Ronald, 2-night trip

8/10 Very good

Clea and good service close to main area great place.
guillermo, 4-night trip

10/10 Exceptional

Amazing and staff was exceptional
Muhammad, 1-night trip