The hotel is nice but the service could not be worst. This hotel has a taxi mafia inside. Since is 15 minutes away, you need a ride to go to the town. There is a hotel shuttle that, "by coincidence" does not work in roush hours (after sunset). At that time, you have to use a taxi and the personnel of the hotel offers a 400 Baths (12 dollars) service. As a reference, we paid 450 Baths for the taxi fro the airport 20 miles away, so 400 Baths for less than 3 miles is directly a theft.
The worst thing is that the hotel staff openly coerces (as mafia bosses) the cab drivers, obligating them to do not pick up passengers and bring them to the towm for a reasonable fare.
In our case, we went to the road and, after the intimidation of another apparent hotel personnel at the door, we stopped a taxi-metered cab and went to downtown for 95 Baths.
After that, we tried to make a formal complaint, but there hotel manager said there was not a complaint book.
It's a shame how they treat passengers in this hotel. , trying to take advantage . Not recommend it, if you do not want to contribute to a mafia.
Spanish:
Existed una MAFIA de taxis en este hotel. Aprobándose que está algo lejos del centro, el Staff del hotel intenta aprovecharse de los pasajeros, llegando a prohibirles a otros taxistas de prestar su servicio, obligando entonces a usar un servicio de vans carísimo (más de 4 veces el precio de mercado). NO ES RECOMENDABLE.