I had a reservation confirmed well in advance for two rooms, but upon arrival, I was told that there was one only one room available without any notice! No call, no email—just only one available. After finding vacancies on another hotel far from there I asked the front desk to cancel the other room and he said that the other room had been canceled already, what makes me think they canceled the reservation altogether for both rooms in advance. The front desk staff was shockingly rude and unhelpful, showing no concern for the inconvenience caused.
On top of that, the hotel itself was filthy. The lobby was not cleaned properly, almost dark, and dust on every surface. It was clear that cleanliness is not a priority there.
Overall, an absolutely awful experience. I wouldn’t recommend Comfort Suites Salisbury I-85 to anyone, and I will never return. Save yourself the headache and book elsewhere!