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XO Hotel Bacalar - Frente Laguna

2.5 star property
Lakefront hotel with outdoor pool, near Lake Bacalar

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Photo gallery for XO Hotel Bacalar - Frente Laguna

Outdoor pool
Kayaking
Family Room, Multiple Beds, Terrace, Lagoon View | Individually decorated, laptop workspace, bed sheets
Massage
Kayaking
Nestled near Fort of San Felipe, XO Hotel Bacalar - Frente Laguna offers a tranquil retreat. Take advantage of kayaking and boat tours on the lake or simply relax by the outdoor pool. With free continental breakfast, WiFi in public areas, and helpful concierge services at your fingertips.

Reviews

6.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Pet friendly
  • Pool
  • Free breakfast
  • 24/7 front desk
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Free use of bicycles
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Concierge services
  • Picnic area
  • Tour/ticket assistance

Feel at home (5)

  • Garden
  • Terrace
  • Daily housekeeping
  • Free self parking
  • Outdoor swimming pools
The current price is $98
$122 total
includes taxes & fees
Mar 4 - Mar 5

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room, Multiple Beds, Terrace, Lagoon View

Family Room, Multiple Beds, Terrace, Lagoon View | Individually decorated, laptop workspace, bed sheets

Family Room, Multiple Beds, Terrace, Lagoon View

Highlights

Deck/patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Laptop workspace
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Terrace Room Lagoon view

Terrace Room Lagoon view | Individually decorated, laptop workspace, bed sheets

Terrace Room Lagoon view

Highlights

Deck/patio
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Laptop workspace
Wardrobe or closet
Located on the top floor
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Terrace Room

Terrace Room | Individually decorated, laptop workspace, bed sheets

Terrace Room

Highlights

Deck/patio
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Laptop workspace
Wardrobe or closet
Located on the top floor
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitación Confort

Habitación Confort | Individually decorated, laptop workspace, bed sheets

Habitación Confort

Highlights

Deck/patio
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Laptop workspace
Wardrobe or closet
Located on the top floor
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the neighborhood

Map
Tinto MZ 243 Lote 6, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 3 min walk
  • Laguna Bacalar Ecological Park - 3 min drive
  • Fort of San Felipe - 4 min drive
  • Municipal Spa of Bacalar - 6 min drive
  • Cenote Cocalitos - 8 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive
  • Corozal (CZH) - 53 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Playita - ‬4 min drive
  • ‪Marisqueria el Taco Loco - ‬9 min walk
  • ‪El Sazón a la Mexicana - ‬3 min drive
  • ‪Yerbabuena - ‬3 min drive
  • ‪Madre Masa - ‬3 min drive

About this property

XO Hotel Bacalar - Frente Laguna

XO Hotel Bacalar - Frente Laguna puts you just a 5-minute drive from Lake Bacalar and Laguna Bacalar Ecological Park. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other highlights include free bike rentals, a terrace, and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 10 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets allowed (dogs only)*
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free 24-hour offsite parking within 7 ft
    • Street parking available
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–11:00 AM
  • Restaurant

What to do

  • Kayaking
  • Boat tours
  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free bicycle rentals

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Outdoor furniture

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Bed sheets provided

What to enjoy

  • Deck or patio
  • Individually decorated

Freshen up

  • Shower only
  • Towels

Stay connected

  • Laptop-friendly workspace

More

  • Daily housekeeping
  • Access via exterior corridors
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.94 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 16.67 per pet, per stay

Policies

This property does not have elevators.
This property only accepts cash.
Cashless transactions are available.

Frequently asked questions

Does XO Hotel Bacalar - Frente Laguna offer free cancellation for a full refund?

Yes, XO Hotel Bacalar - Frente Laguna does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at XO Hotel Bacalar - Frente Laguna?

Yes, there's an outdoor pool.

Are pets allowed at XO Hotel Bacalar - Frente Laguna?

Yes, dogs are welcome. There's a charge of USD 16.67 per pet, per stay.

Is parking offered on site at XO Hotel Bacalar - Frente Laguna?

Yes, there's free self parking.

Is airport shuttle service offered by XO Hotel Bacalar - Frente Laguna?

Yes, an airport shuttle is available.

What are the check-in and check-out times at XO Hotel Bacalar - Frente Laguna?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at XO Hotel Bacalar - Frente Laguna and nearby?

Have fun with onsite activities like kayaking, cycling, and boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a picnic area and a garden.

Are there restaurants at or near XO Hotel Bacalar - Frente Laguna?

Yes, there's an onsite restaurant.

Does XO Hotel Bacalar - Frente Laguna have any outdoor private spaces?

Yes, every room features a deck or patio.

What's the area around XO Hotel Bacalar - Frente Laguna like?

XO Hotel Bacalar - Frente Laguna is located on the waterfront, a short 3-minute walk from Lake Bacalar.

XO Hotel Bacalar - Frente Laguna Reviews

Reviews

6.6

Good

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

This hotel Was a great stay, the room super spacious and right at the Laguna, the staff hook us up With a great day at the lagoon in a pontoon, the guide was great and the price excellent!, I love the stay
adriana, 2-night trip

10/10 Exceptional

Nice older hotel. Staff was very friendly
Dawn, 1-night trip

2/10 Poor

I was close to the lake but the conditions of the hotel is not what it looks on the photos, so if you booking a room might as well do it for a night.
Anayad, 2-night trip

10/10 Exceptional

Xo hotel was wonderful, we stayed 4 nights and everyday our room was clean , breakfast was provided. Tours were offered as well, staff was helpful and friendly. The best part was the lagoon was just steps away. Recommend highly, will be visiting Xo hotel again.
Marissa, 4-night trip

6/10 Good

The place was nice over all and the small section they have in front of the lake is nice and very convenient. They do have a restaurant on the property but we did not try it since we went into town to eat.
Julio, 2-night trip

2/10 Poor

Worst “hotel” I’ve stayed in my life. Only reason I let my family sleep here was because it was too late to get a room anywhere else when we arrived to Bacalar and I already had a reservation here thanks to their false advertisement. Rooms are filthy, there was no receptionist when we arrived, security guard helped us get a room that was already paid. The pool was green and full of algae.
Andres, 1-night trip

8/10 Very good

We had a great time! If you’re looking for a 5 start resort - this isn’t it. But if you’re looking for a quiet place to stay with your kids that offers an all inclusive option, this is it. The food and service was great. It’s a little far from town, but you can walk there. The pool and waterfront was very nice. The only downside is that the rooms need to be deep cleaned and renovated. There is a bit of mildew on the walls and the bathrooms smell a bit. Overall - a good stay! I would recommend the pontoon boat tour of the lake. We had a lot of fun!

2/10 Poor

La PEOR experiencia. Fotos totalmente falsas, ninguna refleja el estado actual del hotel. Al llegar estaba una pipa extrayendo los desechos en el hotel, por lo que apestaba. La recepcionista (quuien el resto del tiempo estuvo pegada al celular) advirtió que el desayuno gratis era café, pan tostado y fruta (sandía o papaya) y que la alberca no servía por las lluvias (en toda la estancia no estuvo limpia). La habitación horrible y peligrosa, el vidrio de la única ventana quebrado (lo que representa un peligro si llevas niños), el sillón asquerosamente sucio, el inodoro sin tapa y apestoso, las llaves oxidadas, no salía agua caliente y el cortinero casi nos cae encima, una habitación totalmente impresentable , la terraza igualmente descuidada. Le dije esto a un recepcionista que por cierto se ausentaba por largos ratos y solo dijo que lo iba a reportar. Afortunadamente, otro recepcionista del turno matutino nos cambió de habitación al día siguiente. El servicio del restaurante es malo y caro, nos sirvieron mal los platillos del desayuno (con costo) y se molestaron porque reclamamos, cuando lo que pedíamos era que los sirvieran tal cuál dice en su menú. En el muelle, los camastros rotos y los cojines sucios y los que atienden ponen música súper fuerte, ni siquiera para estar ahí un rato y relajarte, y como están aparcados tapan la vista a la laguna. Con ellos se pide el kayak, entonces cuando se van (a las 6 pm) ya no se puede, justo es buena hora porque ya hay un poco de sombra
Oscar Armando Rodriguez, 4-night trip

4/10 Fair

Mauvais choix
L établissement est tout simplement vétuste, absolument rien à voir avec les photos!!! À éviter
STEPHANE, 3-night trip

2/10 Poor

Samantha, 1-night trip

10/10 Exceptional

Alberca un poco descuidada, habitacion agradable pero falta un poco de cariño y pintura. Desayuno fue los mismo 3dias, podrian variar el desayuno para estancias mayores a 3 dias.

6/10 Good

Le falta mantenimiento hace como 9 años que vine y estaba igual el baño olía mucho
Javier, 1-night trip

8/10 Very good

El trato excelente, las instalaciones podrían mejorarlas, pero para el precio no están mal, sobretodo está limpio y está súper bien que esté a la orilla de la laguna, la comida del restaurante está deliciosa! Lo recomiendo
Maria Jose, 2-night trip

10/10 Exceptional

Marco Antonio, 1-night trip

2/10 Poor

Todo está descuidado, y las instalaciones también descuidadas y el servicio malo tanto el trato del personal
NAYELLY, 2-night trip

8/10 Very good

En general esta bien, trato amable, instalaciones limpia, solo que el desayuno es repetitivo, todos los dias huevo de diferentes forma, chilaquiles verdes o rojos o con frijoles, o pan tostado con frijoles tipo molletes, para varios dias, ya el ultimo no se antoja nada de eso.
Claudia, 7-night trip

4/10 Fair

Propiedad en malas condiciones. Nuestra habitacion estaba junto a cuartos sin terminar con mucha basura. Cobraron extra por llevar a nuestra mascota. Aunque esto no esta estipulado cuando haces la reservacion. La propiedad si esta en frente de la laguna, pero por lo que cobran, ya estando en Bacalar, encontramos muchos otros lugares en mejores condiciones por el mismo precio o menor. La comida del restaurante muy mala y limitada, te limitan porciones y aunque es al aire libre, no permiten llevar mascotas. Realmente Bacalar es muy bonito, pero hay que tener cuidado de darle nuestro negocio a este tipo de propiedades que deberian invertir en re acondicionar o al menos terminar las instalaciones.
Fernando, 2-night trip

2/10 Poor

Publicidad engañosa
Tienen publicidad engañosa, no es nada como lo muestran. Tienen instalaciones viejas, descuidadas y muy dañadas. Nuestra habitación se inundó y mi equipaje sufrió daños. Habia humedad en las paredes, los espejos y puertas, todo oxidado y muy dañado. Una compañera del viaje se cayó aparatosamente en el muelle porque las tablas estaban sueltas y los clavos estan por fuera. Las bicicletas a disposicion de renta, estan oxidadas, los cojinetes rotos y 2 de nosotros sufrimos golpes con moretones enormes en la ingle por eso, porque además la calle de acceso al hotel esta en condición deplorable. La limpieza y mantenimiento en general del hotel no es buena. Las únicas buenas referencias es que si está frente a la laguna y la ubicacion es buena, se encuentra a solo 5 minutos del centro de Bacalar.
David, 4-night trip

10/10 Exceptional

Agradable estancia, el lugar muy tranquilo, muy limpio, la comida muy sabrosa.
Claudia, 2-night trip

10/10 Exceptional

Excelente lugar para relajarse y estar con la familia.
Abel, 2-night trip

10/10 Exceptional

Es un lugar hermoso tranquilo y bello para descansar y admirar la laguna
LAURA MARGARITA, 2-night trip

10/10 Exceptional

Muy bonito lugar
Es un hotel bastante cómodo y con una vista increíble además de estar a pie de la laguna
Rodrigo, 2-night trip

10/10 Exceptional

Gisela, 2-night trip

10/10 Exceptional

Recomendable en plan todo incluido
Excelente y relajante lugar con plan todo incluido. Alimentos deliciosos y muy bien servidos.
Luis, 1-night trip

8/10 Very good

El plus del hotel es el muellecito a pie de playa la vista desde el restoran es hermosa, el desayuno muy rico, le hace falta un poco de mantenimiento a las instalaciones, las camas riquisimas, la atención y el servicio de Omar y las chicas muy bueno, hay kajack y padel gratis, también servicio de bicicletas, si regreso