We travel to the area regularly and thought we would try this hotel. We had a number of issues throughout our stay. First of all, the only parking available is valet for $40 per night. When trying to get your car parked or out of parking, it is an extremely long process, as there are usually only two workers. The best part, though, as we experienced, is that said workers seem to be at times smoking weed IN THE CARS. We picked up our car after a 20 minute wait and got in, only to be overpowered by the smell of weed in the car. I called to the front desk to let them know, as I assumed they wouldn’t want those workers to continue to be parking people’s cars. Two hours later, when we returned, the same two workers were still parking the cars, and one of them smelled of weed as soon as you got close to him.
Also had a phone charger taken from our room.
Breakfast was a disaster with barely room to walk around the area and never enough plates, cups, or silverware. There is ONE 2-slot toaster for all of the guests to share. We chose this hotel for the free breakfast and only used it the first two mornings. It wasn’t worth using it.
Walls are very thin. We were next to a hearing impaired room where the occupants played Latin sermons throughout the night at high volume, impacting our ability to sleep. The second night it happened the front desk clerk did come up and ask them to turn it down, which lasted for about two hours and then began again.
Customer service was awful.