I have stayed at the ibis for a couple of years and never had any issues regarding my disabled daughter, I booked to stay at the ibis from Friday 14 feb to 17 Feb, I decided to extend my stay from 17 Feb to 19 Feb, I was given a Price of £118 without breakfast I was told if I pay £144 it will cover breakfast which I decided to do, on the morning of 18th Feb we came to have breakfast around 6.30 am because my disabled daughter has to eat before taking medication, to be told I have only paid for 1 person, which obviously I am going to question as I was told the previous day the amount paid covers for 3 people, when I asked the lady to look at my booking she told me she cannot see this but then looked and said it says 1 person , so the lady that took the original booking was not in work until 8 am so I was asked to come back at 8 am. When I returned to desk I was told to go and have breakfast and i am to leave and I will not be able to stay in future, when I asked why I was told I called the First Lady at the counter an idiot which is not true so I said check the cameras, and she said she has a witness
That saw it, so I said what calling the lady an idiot she said no, the altercation, which means I can’t question why it says for just one person, there were visitors in reception, the lady then started to say because I leave my disabled daughters urine bags in a disposable bag tied up is wrong, I have stayed several times never been an issue not happy how they treated my family