6/10 Good
Nov 17, 2024
Underwhelming stay with lack of customer care
The grounds are beautiful and peaceful. The breakfast and dinner at this hotel were the best out of our whole stay. Excellent quality and choice. Service was good during dinner.
Unfortunately the rest of the stay left much to be desired. Check-in and customer service felt more like a conveyor belt. Mixed messages in terms of the service provided to customers. It felt like it depended on the receptionist whether you got your luggage taken to the room or any other service. Special occasions made no difference to staff when it came to service other than in the restaurant and I have a feeling that’s after complaining.
The rooms were ok. Not blown away by them. No proper instructions of services, phone numbers of how to get in touch with reception etc. it was all hidden by a qr code on a mirror which we had to find. Not sure what guests without knowing how these work get on with that. Safety is clearly not a priority.
Overall very underwhelming experience I am really gutted to say. I had high hopes.
Kim
Kim, 2-night family trip
Verified Hoteles.com guest review