The front desk person was helpful. I had booked two nights, and tried to cancel the second night (@7:30... Didn't realize the cancellation time was by 7). I kept getting notes from hotels.com that they were trying to cancel. BECAUSE I was paying at the hotel, the desk clerk just charged me for the one night. Hotels.com said they were never able to get the hotel to drop the night, so I'm not sure where that fell through, but I am grateful they only charged me for one night. Everything about the room was fine, except it didn't seem very fresh... There was a slight odor. Perhaps folks were smoking nearby (against hotel policy). It wasn't overbearing, but not fresh. The beds were comfortable, and breakfast was very nice. Overall very nice, but the lack of fresh air will keep me from returning.