Worst experience ever!. Something happened, the sprinklers activated on the first floor and part of the ceiling fell on the lobby area. Up to then, ok, we understand, things happen. Later, there was a gas leak, we had to evacuate 2 times in the middle of the night. What made of this a horrible experience is that the personnel was extremely rude and didn’t offer the possibility of reimbursement or partial reimbursement when we had to leave the hotel at midnight. Then we were left wondering around Charlotte until we found a hotel at about 1:30 am. Funny thing is that when we came back from our trip a week after, we saw the fire truck again outside of the hotel, so it seems like it needs some serious maintenance