We were greeted by a friendly, efficient, and knowledgeable receptionist. Our room was ready for us upon arrival. It was called an "accommodation" room for handicapped guests, however, the beds were both high-rise style, making it extremely hard for a wheelchair bound person to climb up an into. Also, there was not a walk-in shower, which was a disappointment. On the plus side, my daughter enjoyed using the hot tub and swimming pool very much. I appreciated the maid service too.