Room was not cleaned when we arrived 2 hours after check in, once we were checked in, the bathroom hadn't been cleaned, the carpet was filthy, the chair in the room was so dirty, that we would not sit in it. We asked for extra pillows, they were not able to provide. The bathtub would not hold water, so in order to bath, we had to cover the drain with a plastic bag. We had to clean the shower before we felt that we could use it. We were in a smoking room which we DID NOT book, the smell was awful, and was impacting our comfort and enjoyment. We were beside an outside door, that was continually being opened and slammed shut all night. Overall we will NEVER stay at this hotel again. For the money we spent, we were very disappointed.