Not Disability friendly, policy to sign for service animals and placed in a "pet designated" room which usually smells like pee and poop. ADA Federal law FORBIDS as a service animal is not a pet, and in no way should a disabled person be required to stay in any different accommodations than a regular individual. So i was charged for staying in a non-pet friendly room. Its been turned over to the Illinois persons with disabilities act. Further more, i came and went with my dog on my shoulder pouch for two days, no one had the courtesy to call and ask if i had a dog, one of the managers tried to force her way into my room clearly marked "Do Not Disturb" with an extra latch on, thank goodness as i was half dressed. She stated she needed to check the room, i was mortified and asked if she saw the sigh... very low class, uninformed and tacky individuals. I've stayed at the Ritz and never had one question, no declaration, no signatures, and never ever relegated to a Pet Friendly room as my animal is AKC Regestered Service and therapy.. not a fly by night fake by any means. I would not recommend this hotel to anyone. Plus there was no chair in the room, the desk was tacky, the drain on the sink was malfunctioning and the bathtub plug did not work.