We booked this trip through Expedia, which included a two bedroom suite as well as a studio room for my family. I thought the property was charming until I woke up with multiple bites on both of my legs. After the second night, I woke up with additional bites on my legs. I requested to be moved to another room but at that time, they could only give me one room. I stayed in that room minus my family for the third night. The next day, after I literally showed a staff member my legs,i was greeted by the operations manager, Stephanie who moved my family to another two bedroom suite. After unpacking, we noticed dozens of bugs crawling over pillows in the closet, as well as all over the closet walls and ceilings. I will attach these videos and pics. I burst into tears and Stephanie seemed shocked as well. They literally moved me from a bad room to a visibly infested room. They immediately bagged and discarded the pillows. We had to wait until 12:30 am to get moved to get another two bedroom suite. This suite was bug free, but rest assured they did a proper inspection this time. To say this experience was traumatic is an understatement. I would never stay at this resort again. They clearly have a bug problem and they aren’t following the proper precautions. We did not have a problem with my daughter’s studio room. However, this was a family vacation and she in a completely different building from us after we were moved. When I stay at a hotel, I assume it will be pest free.