I was visiting Boise for a Funeral, and booked a Premium King room weeks in advance. I arrived, and there was one premium king, room 761 which shares an adjoining wall with the elevator shaft which sounds like it is ready to fail at any moment. Nobody could sleep in that noise.
I was offered to downgrade my room, but no discount. I was put in room 122, very high traffic and hallway noise. The blankets smelled like a bucket of bleach.
I woke the next morning, hit the gym which has a broken bench and missing pairs of dumbbells. Got back to my room to get ready for the funeral. I start the shower, go to the sink to shave, and when I go to step in the shower, there was 8 inches of standing water. The tub doesn’t drain.
There were no other rooms to move me to, however, they gave me a key to the first room so I could at least take a shower, 7 floors up, in a premium King room…
Maintenance was in my room with a plunger and snake for over an hour while I visited with an old friend… would have been nice to have privacy. When he finished, he told me he fixed it, but it’s slow, and they’ve always had problems with this room. Update: it didn’t drain the next morning either.
I was put in a known problem room, and moved to another. This is terrible customer service, and the staff knew the reason for my visit.
I chose this hotel because I have stayed in the past, and enjoyed it… cannot say that I will stay again. I can update this review with a proper resolution from management.