the check in clerk was off somewhere when we arrived.The office door to the left of the check in area was open to an office that was filled with debris, but no clerk. Eventually a clerk showed up. He was abrupt, scolded me for asking about the pet fee, No greeting, no smile, just checked us in. In the AM the desk clerk was playing ball and smoking outside with her son while the 2 other children played in the messy office (door still open) We had to go out to get her to fill the empty breakfast items as several guests waited...Which she did. Such a nice facility, but we cannot understand why the employees are so indifferent to the customers welfare and comfort. They spoiled all of the effort your facility displayed and we left truly disappointed. At least the cleaning lady returned our hello when we greeted her in the hall.