2/10 Poor
Nov 18, 2024
Unprofessional service
I am extremely disappointed with the level of service I received. My inquiries and concerns were met with indifference and a lack of urgency.
Receptionists are unfriendly and unprofessional. They did not tell us the time breakfast is served. The room is very dark, damaged, and damp. The bed sheet is very wrinkled, and the sofa is dirty and ripped. There are rarely any washroom amenities. The entire room is smelly.
It is unacceptable to be treated with such disregard, especially when I am a paying customer. I expect better communication and a genuine effort to resolve my issues. I hope to see significant improvements in the future.
Nahida
Nahida, 1-night trip
Verified Hoteles.com guest review